Privacy Policy

1) Personal data we collect

• Contact data: name, email address, phone number, and other details you provide in a quote/request form.
• Request details: information about the services you ask about and any message you include.
• Technical data: IP address, device/browser identifiers, timestamps, pages viewed, and diagnostic information (if provided by hosting, security, analytics, or similar tools).
• Cookies and similar technologies: we may use cookies for site functionality and, where applicable, for analytics and other non-essential purposes.

2) How we use personal data

We use personal data to:

• process and respond to your requests/quote submissions;
• communicate with you about the requested services;
• provide customer support and manage business operations;
• ensure the security and reliability of our website;
• analyze usage to improve our site (for analytics, subject to applicable consent requirements for non-essential cookies).

Where we rely on distance-channel interactions (for example, a website form), we provide pre-contract information required by law and enable order actions on the website when payment is included for fully electronic distance contracts.

3) Lawful basis (Ukraine)

We process personal data in accordance with Ukrainian data protection requirements, including:

• the legal framework for personal data processing under Закон України “Про захист персональних даних”, Закон України “Про захист персональних даних” від 01.06.2010 № 2297-VI;
• where applicable for consumer/service relationships, we provide consumer-facing pre-contract information in line with Закон України “Про захист прав споживачів”, citing Стаття 15, Стаття 13, Стаття 17.
• for distance channels and fully electronic distance contracts where an order includes payment, we follow Закон України “Про захист прав споживачів”, citing Стаття 13, Стаття 19, Стаття 20, and we also follow the electronic commerce framework under Закон України “Про електронну комерцію”, Закон України “Про електронну комерцію” від 03.09.2015 № 675-VIII.

If non-essential cookies are used, we request and manage consent where required by applicable rules.

4) How long we keep personal data

We keep personal data only for as long as needed for the purposes described in this policy, or as required by applicable law. Request-related records are typically retained for the period necessary to handle the request and any follow-up, and thereafter for longer where retention is required for legal/compliance reasons.

5) Who we share personal data with

We may share personal data with trusted service providers that help us operate our website and business (for example, hosting, security, email/CRM and support tools). These processors act under appropriate confidentiality and data protection safeguards and only to perform services on our behalf.

We may also disclose personal data when required by law or to respond to lawful requests from authorities.

6) Your rights

In Ukraine, you may have the right to request access to your personal data, request correction or deletion (subject to legal conditions), and object to processing in certain circumstances, as provided by applicable law. You can exercise these rights by contacting our Data Protection contact below.

7) Contact for data protection requests

To submit a request regarding your personal data, contact:

8) Updates to this policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with the effective date (if shown on the page).